Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type
Unplanned 
Affected Areas  Princes Rupert 
Affected Services Phone 
Start TimeMarch 17, 2025 
DetailsSome customers are unable to receive calls. Currently under investigation.
Unplanned
Affected Areas   Haida Gwaii
Affected Services All
Start TimeDecember 25th, 2024
DetailsSee below for full updates on this disruption.
Type Affected Areas   Affected Services  Start Time Details
Unplanned  Princes Rupert  Phone  March 17, 2025  Some customers are unable to receive calls. Currently under investigation.
Unplanned Haida Gwaii All December 25th, 2024 See below for full updates on this disruption.

Haida Gwaii Updates

Date
March 24, 2025 
 UpdateCrews are preparing for on-water work tomorrow. Weather is looking favourable for crews to resume repairs.
March 18, 2025
 Update

Crews were able to get on the water for the first phase of repairs. More time is required to complete repairs.

We are following weather patterns for another safe window to resume repairs.

March 17, 2025 
 UpdateThe marine team is on the water today. Their plan is to assess the damage to the cable and work on a plan for repair.
March 10th, 2025 
 Update

We are closely monitoring the weather forecast and waiting on a safe window.

The location of the fibre break is in the middle of the Hecate Strait, a large distance from Tlell. The location of the break, along with the unsafe storm conditions within the Hecate Strait, have made repairs unsafe.

We are hopeful for a safe weather window soon.

March 4th, 2025
 UpdateWe are waiting on a safe weather window to resume repairs. 
February 26th, 2025
 UpdateWe have activated plans for a repair and restoral of services. More updates will be provided in the near future.
February 24, 2025
 UpdateThe backup link has been restored. 
February 24th, 2025
 UpdateThe backup link is currently offline. Our teams are working to restore connectivity soon.
February 18th, 2025
 UpdateDue to changing weather conditions we will be attempting repair work early next week.
February 14th, 2025
 UpdateCrews will be onsite on Wednesday February 19th attempting to restore services 
February 10th, 2025
 UpdateWe are closely monitoring tidal and weather conditions to determine the earliest safe opportunity to begin repairs. Given the challenging marine environment, our priority is ensuring that work can be carried out safely and effectively to restore full service as soon as possible 
Date  Update
March 24, 2025  Crews are preparing for on-water work tomorrow. Weather is looking favourable for crews to resume repairs.
March 18, 2025

Crews were able to get on the water for the first phase of repairs. More time is required to complete repairs.

We are following weather patterns for another safe window to resume repairs.
March 17, 2025  The marine team is on the water today. Their plan is to assess the damage to the cable and work on a plan for repair.
March 10th, 2025 

We are closely monitoring the weather forecast and waiting on a safe window.

The location of the fibre break is in the middle of the Hecate Strait, a large distance from Tlell. The location of the break, along with the unsafe storm conditions within the Hecate Strait, have made repairs unsafe.

We are hopeful for a safe weather window soon.
March 4th, 2025 We are waiting on a safe weather window to resume repairs. 
February 26th, 2025 We have activated plans for a repair and restoral of services. More updates will be provided in the near future.
February 24, 2025 The backup link has been restored. 
February 24th, 2025
The backup link is currently offline. Our teams are working to restore connectivity soon.
February 18th, 2025
Due to changing weather conditions we will be attempting repair work early next week.
February 14th, 2025
Crews will be onsite on Wednesday February 19th attempting to restore services 
February 10th, 2025 We are closely monitoring tidal and weather conditions to determine the earliest safe opportunity to begin repairs. Given the challenging marine environment, our priority is ensuring that work can be carried out safely and effectively to restore full service as soon as possible